Privacy Policy

Data Controller

properfqbe B.V. is the data controller responsible for your personal data. We are registered in the Netherlands with registration number 68019547 and VAT number NL834971205B01.

Data Collection

The data we collect includes personal information that you provide directly to us and information that we collect automatically when you use our services or visit our website.

Information You Provide

• Contact information (name, email address, phone number)
• Company information (company name, job title, business address)
• Communication content (messages, inquiries, support requests)
• Service preferences and requirements
• Payment and billing information (when applicable)

Information We Collect Automatically

• Website usage data (pages visited, time spent, navigation patterns)
• Technical information (IP address, browser type, device information)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Log files and analytics data

How We Use Your Information

We explain how we use your information to provide our services, improve our offerings, and communicate with you about our cloud solutions.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contractual necessity: To provide our cloud services and fulfil our contractual obligations
• Legitimate interests: To improve our services, conduct business operations, and ensure security
• Consent: For marketing communications and non-essential cookies (where required)
• Legal obligation: To comply with applicable laws and regulations

Specific Uses

We use your data for the following purposes and explain the use of your data in each context:

• Providing cloud services and technical support
• Processing inquiries and responding to communications
• Managing customer relationships and accounts
• Improving our services and developing new offerings
• Ensuring security and preventing fraud
• Complying with legal and regulatory requirements
• Marketing and promotional communications (with consent)

Data Sharing and Disclosure

We do not sell your personal data. We may share your information in the following circumstances:

• Service providers: Trusted third-party vendors who assist in providing our services
• Cloud platforms: Infrastructure providers necessary for delivering cloud services
• Legal requirements: When required by law or to protect our rights and interests
• Business transfers: In connection with mergers, acquisitions, or asset sales
• With consent: When you have provided explicit consent for specific sharing

All third parties are contractually bound to protect your data and use it only for the specified purposes.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required by law.

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention policies.

Your Rights

Under GDPR and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data (subject to legal requirements)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request transfer of your data in a portable format
• Right to object: Object to processing based on legitimate interests or for marketing
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@properfqbe.top. We will respond to your request within one month.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your data appropriately.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures
• Secure cloud infrastructure with reputable providers

International Data Transfers

As a Netherlands-based company, we primarily process data within the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules where applicable
• Certification schemes and codes of conduct

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us using the information below. We are committed to addressing your concerns and ensuring your privacy rights are respected.